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Support Article

Accordians do not expand as expected in FF as it does in IE

SA-11747

Summary



In Pega 7, Accordion layouts are not expandable in Firefox the same way as they are in Internet Explorer. 

Error Messages



Not Applicable

Steps to Reproduce



1. Configure an accordion layout on an end user portal. 
2. Launch the portal in IE, expand the accordion layout. 
3. Repeat the same in Firefox.


Root Cause



The root cause of this problem is software use/operation error. 

Resolution



This issue is resolved through the following local change: 

Open the application rule, go to the Definition tab  and confirm that the "Include HTML5 document type" checkbox is checked.
Suggest Edit

Published July 6, 2015 - Updated October 8, 2020

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