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Support Article

Action buttons is disabled while deleting any rule

SA-22493

Summary



User complains that the Actions buttons on popup window for certain rule types do not work.
For example, on correspondence rule window, all of the Action buttons are disabled after click on "Delete" button and no further action can be taken on the pop-up rule. 

User is on Internet Exploere 11 browser.


Error Messages



Not Applicable.

Steps to Reproduce



1. Create a correspondence rule. 
2. Click "Delete" button. 

Expected behavior:  
Busy indicator is displayed momentarily and then the input box for delete reason is presented to enter a reason for delete and continue. 

Actual behavior: 
No busy indicator is displayed and Action buttons are shown as disabled, no input for delete reason is presented and the instance cannot be deleted. No further action can be taken on the pop-up rule.


Root Cause



A defect in Pegasystems’ code or rules: 

In the function,show( of pega_ui_busyIndicator.js) there is a set of code which has to be executed only when scroll event occurs. 

In this case, event is null and this particular set of code need not be executed.There is a check, event.type == "scroll" which is throwing exception.



Resolution



Apply HFix-27173  to resolve the issue.
 

Published April 27, 2016 - Updated October 8, 2020

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