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Support Article

Actions on Report browser throw UnsupportedOperationException

SA-31941

Summary



On the Report Browser landing page, when any UI element that refreshes the section is clicked, a java.lang.UnsupportedOperationException is thrown and is visible in Tracer.


Error Messages



Exception Trace      java.lang.UnsupportedOperationException
 Java Stack Trace
 at java.util.Collections$UnmodifiableCollection$1.remove(Collections.java:1069)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.resetReferenceInformation(ClipboardPropertyImpl.java:5560)
 at com.pega.pegarules.data.internal.clipboard.PropertyDataPageWrapper.clearPropertyValuesKeepingSelfRefKeys(PropertyDataPageWrapper.java:2129)
 at com.pega.pegarules.data.internal.clipboard.PropertyDataPageWrapper.populateDataFromPage(PropertyDataPageWrapper.java:1261)
 at com.pega.pegarules.data.internal.clipboard.PropertyDataPageWrapper.refresh(PropertyDataPageWrapper.java:1057)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.checkAssociation(ClipboardPropertyImpl.java:6515)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.checkAssociation(ClipboardPropertyImpl.java:6459)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.getThis(ClipboardPropertyImpl.java:5389)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.setValueWasSet(ClipboardPropertyImpl.java:5050)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyBase.noteChangeToValue(ClipboardPropertyBase.java:2956)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyBase.noteChangeToValue(ClipboardPropertyBase.java:2952)
 at com.pega.pegarules.data.internal.clipboard.DeclarativeSupportImpl.handleImmediateScopeOperations(DeclarativeSupportImpl.java:362)
 at com.pega.pegarules.data.internal.clipboard.DeclarativeSupportImpl.trackIfRequired(DeclarativeSupportImpl.java:236)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyBase.finishChangeTracking(ClipboardPropertyBase.java:3502)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyBase.trackChange(ClipboardPropertyBase.java:3527)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyBase.trackChange(ClipboardPropertyBase.java:3072)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyBase.noteChangeToValue(ClipboardPropertyBase.java:2961)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyBase.noteChangeToValue(ClipboardPropertyBase.java:2952)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.setValueOverride(ClipboardPropertyImpl.java:4257)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.setValueOverride(ClipboardPropertyImpl.java:3817)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyBase.setValue(ClipboardPropertyBase.java:2014)
 at com.pega.pegarules.session.internal.mgmt.Executable.setViaPropRef(Executable.java:10355)
 at com.pegarules.generated.model.ra_model_pyrbupdatewhitelist7_dacdbf21bf32e14054ab59d841d3485b.when_3(ra_model_pyrbupdatewhitelist7_dacdbf21bf32e14054ab59d841d3485b.java:234)
 at com.pegarules.generated.model.ra_model_pyrbupdatewhitelist7_dacdbf21bf32e14054ab59d841d3485b.when_2(ra_model_pyrbupdatewhitelist7_dacdbf21bf32e14054ab59d841d3485b.java:168)
 at com.pegarules.generated.model.ra_model_pyrbupdatewhitelist7_dacdbf21bf32e14054ab59d841d3485b.forEach_1(ra_model_pyrbupdatewhitelist7_dacdbf21bf32e14054ab59d841d3485b.java:130)
 at com.pegarules.generated.model.ra_model_pyrbupdatewhitelist7_dacdbf21bf32e14054ab59d841d3485b.perform(ra_model_pyrbupdatewhitelist7_dacdbf21bf32e14054ab59d841d3485b.java:92)
 at com.pega.pegarules.session.internal.mgmt.Executable.applyModel(Executable.java:4475)
 at com.pegarules.generated.model.ra_model_pzrbsetfilters_3d53d6d4ed444aed7f188b8257aa7c97.when_1(ra_model_pzrbsetfilters_3d53d6d4ed444aed7f188b8257aa7c97.java:140)
 at com.pegarules.generated.model.ra_model_pzrbsetfilters_3d53d6d4ed444aed7f188b8257aa7c97.perform(ra_model_pzrbsetfilters_3d53d6d4ed444aed7f188b8257aa7c97.java:60)


Steps to Reproduce

  1. Open the report browser in an user portal.
  2. Click any of the category links, or the All reports or Recent reports buttons, or the checkboxes for Charts, Summaries, or Lists.
  3. See a pop-up window with the message.


Root Cause



The reported issue is seen if HFix-29916 or HFix-30436 (one or both) is present on the system. The code developed for these hotfixes introduces this side-effect.

Resolution



Apply HFix-31175.

 

Published January 18, 2017 - Updated October 8, 2020

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