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Support Article

Active X Add-on loader does not recognize installed Add-on

SA-974

Summary



Pega 6.3 SP1 continually tries to reinstall the 'PRPS Screen Capture Version 6.3.0.1' control, although the control has been successfully installed. 

Error Messages



The user is expected to see this regular warning dialog on the first installation attempt:




Steps to Reproduce



1) User logs into Pega from the PRPC login page
2) User is prompted to allow the installation of the add-on.



Root Cause



The root cause of this problem is a defect in Pegasystems fragment rule UserOCXReferences.



Resolution



This issue is resolved by hotfix item HFix-9913.

Published June 12, 2015 - Updated October 8, 2020

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