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Support Article

Active X Add-on loader does not recognize installed Add-on



Pega 6.3 SP1 continually tries to reinstall the 'PRPS Screen Capture Version' control, although the control has been successfully installed. 

Error Messages

The user is expected to see this regular warning dialog on the first installation attempt:

Steps to Reproduce

1) User logs into Pega from the PRPC login page
2) User is prompted to allow the installation of the add-on.

Root Cause

The root cause of this problem is a defect in Pegasystems fragment rule UserOCXReferences.


This issue is resolved by hotfix item HFix-9913.

Published June 12, 2015 - Updated October 8, 2020

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