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Support Article

ActiveX control fails to load



An error message is generated when PRPC attempts to install an ActiveX control browser plugin.

Error Messages

Dynamic Menus Control Load Failure

Steps to Reproduce

Access the application and use a feature that requires an ActiveX browser plugin.

Root Cause

The root cause of this problem is defect/misconfiguration in the operating environment.


This issue was resolved by manually reinstalling the ActiveX controls on the impacted machine using the instructions provide in thei PDN article:

Published June 12, 2015 - Updated October 8, 2020

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