Support Article

Adaptive agent settings throws error on screen

SA-25887

Summary



When clicking the Agent Settings link from the Adaptive Decision Manager (Decisioning Services) page, an error occurs instead of the expected agent settings.

Error Messages


 


Steps to Reproduce



Click Agent Settings link in Decisioning Services page.

Root Cause



This behavior was observed when the data migrated from one environment to another. In such cases, the application host ID pointing to the old environment gets picked by the application.

Resolution



Perform the following local-change:
  1. Clean the cache.
  2. Re-Save the Application rule.

Published July 21, 2016 - Updated July 29, 2016

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