Support Article
Adaptive agent settings throws error on screen
SA-25887
Summary
When clicking the Agent Settings link from the Adaptive Decision Manager (Decisioning Services) page, an error occurs instead of the expected agent settings.
Error Messages
Steps to Reproduce
Click Agent Settings link in Decisioning Services page.
Root Cause
This behavior was observed when the data migrated from one environment to another. In such cases, the application host ID pointing to the old environment gets picked by the application.
Resolution
Perform the following local-change:
- Clean the cache.
- Re-Save the Application rule.
Published July 29, 2016 - Updated October 8, 2020
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