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Support Article

Adaptive models not receiving responses

SA-35452

Summary



User reported that responses are not received when creating the adaptive modelling with Pega Marketing 7.13.

Error Messages



Not Applicable

Steps to Reproduce



1. Create Adaptive Model.
2. Define Outcome.
3. Add Adaptive model component in strategy and Save strategy.
4. Check Adaptive model gets created on Adaptive model management page and Send Response.


Root Cause



Configuration To capture the response was not done properly.

Resolution



Perform the following local-change:


Enabling the check Box (Manage Learning cycle or outcome capture) helps to solve the issue.


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Published June 20, 2017 - Updated December 2, 2021

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