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Support Article

Add task(s) does not launch Intents

SA-18392

Summary



 Clicking Add task(s) button after selecting an intent does not launch intents.
 

Error Messages



Not Applicable


Steps to Reproduce



1. Navigate to composite
2. Click "Add Task"
3. Single click on any intent.
4. Click on "Add task(s)"


Root Cause



The section, CPMDisplayTaskInMenu in Pega Customer Service for Communications (CPMC) is referring to script function onClick_TakeActionItem, which is obselete. The rule CPMDisplayTaskInMenu is updated. In the updated rule, the script function called is queueIntentTask for single click, which is unavailable in CPMC.

Resolution


 

Apply HFix-25444

Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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