Support Article
An add-on for this website failed to run
SA-20694
Summary
An error appeared when attempted to open an image. Even though PEGA OCX 2.1 was already installed in the system, it did not run on Internet Explorer.
Error Messages
An add-on for this website failed to run.
Steps to Reproduce
Attempt to open an image.
Root Cause
An issue in the custom application code or rules.
Resolution
Uninstall PEGA OCX 2.1, and re-install it manually.
Published March 16, 2016 - Updated October 8, 2020
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