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Support Article

An add-on for this website failed to run

SA-20694

Summary



An error appeared when attempted to open an image. ​Even though PEGA OCX 2.1 was already installed in the system, it did not run on Internet Explorer.

Error Messages



An add-on for this website failed to run.

Steps to Reproduce



Attempt to open an image.

Root Cause



An issue in the custom application code or rules.

Resolution



Uninstall PEGA OCX 2.1, and re-install it manually.
Suggest Edit

Published March 16, 2016 - Updated October 8, 2020

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