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Support Article

An add-on for this website failed to run



An error appeared when attempted to open an image. ​Even though PEGA OCX 2.1 was already installed in the system, it did not run on Internet Explorer.

Error Messages

An add-on for this website failed to run.

Steps to Reproduce

Attempt to open an image.

Root Cause

An issue in the custom application code or rules.


Uninstall PEGA OCX 2.1, and re-install it manually.

Published March 16, 2016 - Updated October 8, 2020

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