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Support Article

Additional bullets display on selecting and deleting few bullets



The user has RTE on the UI, where there is a pre-populated yellow highlighted content with a bullet list. When the user selects few bullets at a time using a mouse and deletes them, an additional bullet displays. The additional bullet is added every time when entering any text and clicking Enter.
However, this works correctly when using the keyboard to select bullets an to remove them.

This occurs when using the Internet Explorer browser.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a Correspondence rule with yellow highlighted content and bullets
  2. Call property-Set-stream or property-Set-Corr in an activity
  3. Map the property used in the activity which contains stream to Rich Text Editor (RTE)
  4. Attempt to remove the highlighted content

Root Cause

After clicking Enter, the next paragraph or section is considered as a new bullet point.


Perform the following local-change:

Add one additional space in the last bullet point.



Suggest Edit

Published August 19, 2019 - Updated October 8, 2020

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