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Support Article

Additional new lines in email body as viewed in email triage

KCP-545

Summary


When an email is displayed in the Email Triage widget of the Interaction panel, additional new lines are introduced in the email body containing HTML Table tags.

 

Error Messages


Not Applicable

 

Steps to Reproduce


Unknown

 

Root Cause


A defect in Pegasystems' code or rules.
The presence of HTML tags for tables or rows such as <tr> tag in an email body. The check for HTML tags and newline character \n in an email body is missing. Hence, the system replaces \n with </br> tag in the email body.

 

Resolution


The issue is addressed in the following releases:
  • Pega 8.3.6 patch release
  • Pega 8.4.5 patch release
  • Pega 8.5.3 patch release
  • Pega 8.6 patch release

Published December 2, 2021

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