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Support Article

Additional new lines in email body as viewed in email triage



When an email is displayed in the Email Triage widget of the Interaction panel, additional new lines are introduced in the email body containing HTML Table tags.


Error Messages

Not Applicable


Steps to Reproduce



Root Cause

A defect in Pegasystems' code or rules.
The presence of HTML tags for tables or rows such as <tr> tag in an email body. The check for HTML tags and newline character \n in an email body is missing. Hence, the system replaces \n with </br> tag in the email body.



The issue is addressed in the following releases:
  • Pega 8.3.6 patch release
  • Pega 8.4.5 patch release
  • Pega 8.5.3 patch release
  • Pega 8.6 patch release

Published December 2, 2021

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