Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Additional Nodes in PRPC Cluster get "SOAP Service Failed"



User gets an error on the System - Settings screen.

The Flow Action post-processing activity pzLPLuceneManagerSaveLuceneDetails failed: SOAP service failed
-:** SOAP service failed

User is not able to see the Agents, Index on a particular node.

Error Messages PKIX path building failed: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is: The certificate issued by CN=ABC Root CA V2, DC=global, DC=abc, DC=com is not trusted; internal cause is: Certificate chaining error

Root Cause

Incorrect certificates.


Both the server certificate information and client certificate information must be in appropriate place and accessible.

The PRPC application server JVM needs to be able to access the correct certificate information in the certificate keystore in order to establish a communication channel with the server.

User must install the correct certificates.

Published December 7, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us