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Support Article

Additional scroll bar is present on CPMInteractionPortal



Additional scroll bar is present on the out-of-the-box CPMInteractionPortal. The header does not remain fixed, as a result, the user has to use both the scroll bars to view the content.

Error Messages

Not Applicable.

Steps to Reproduce

Log in to the service portal. The default page (My work) exhibits the double scroll bars.

Root Cause

A software use or operation error. Some Cascading Style Sheets (CSS) are overridden by the user.


Perform the following local-change: 

Add the below CSS styles in the embedded section CSWorkAreaResizer, in CPMInteractionPortalWorkAreaWrapper:

   overflow: hidden  !important;
   height:100vh  !important;


Published August 24, 2018 - Updated December 2, 2021

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