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Support Article

ADFS SSO does not work



Microsoft ADFS based SSO solution displays the following error message during logout:

Status: fail
Message: There has been an issue; please consult your system administrator
Operator ID: Unauthenticated or not available

User Environment Details:
  • Pega 7.1.8
  • Microsoft AD FS 2.0

Error Messages

(gleLogOff.Code_Security.Action) INFO localhost| myuser - Logging off the user forcibly : InvalidStatus : Received an invalid LogoutResponse with status : urn:oasis:names:tc:SAML:2.0:status:Requester

Steps to Reproduce

  • Log in to the portal
  • Logout

Root Cause

Incomplete URL provided for the log out location in the Authentication Service.


Perform the following local-change:

Append the following query string parameter to the logout location:
For more information please refer to the Microsoft TechNet Article: AD FS: How to Invoke a WS-Federation Sign-Out
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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