Support Article
Advanced agents fails sporadically post update to Pega 8.2.1
SA-93489
Summary
Post upgrading Pega Platform 7.1.8 to Pega Platform 8.2.1, an Advanced agent fails sporadically.
Error Messages
Invalid value for Requestor parameter
Steps to Reproduce
Enable the agent.
Root Cause
A defect in Pegasystems’ code or rules.
Step status failures result in the termination of the agent.
Resolution
Perform the following local-change to avoid agent termination:
Invoke the Activity-Clear-Status before exiting the Agent activity.
This feature is implemented in Pega Platform 8.2.4.
Published July 23, 2020 - Updated December 2, 2021
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