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Support Article

Advanced agents fails sporadically post update to Pega 8.2.1



Post upgrading Pega Platform 7.1.8 to Pega Platform 8.2.1, an Advanced agent fails sporadically.

Error Messages

Invalid value for Requestor parameter

Steps to Reproduce

Enable the agent.

Root Cause

A defect in Pegasystems’ code or rules.
Step status failures result in the termination of the agent.


Perform the following local-change to avoid agent termination:

Invoke the Activity-Clear-Status before exiting the Agent activity.

This feature is implemented in Pega Platform 8.2.4.

Published July 23, 2020 - Updated December 2, 2021

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