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Support Article

Advanced agents fails sporadically post update to Pega 8.2.1

SA-93489

Summary



Post upgrading Pega Platform 7.1.8 to Pega Platform 8.2.1, an Advanced agent fails sporadically.


Error Messages



Invalid value for Requestor parameter


Steps to Reproduce



Enable the agent.


Root Cause



A defect in Pegasystems’ code or rules.
Step status failures result in the termination of the agent.



Resolution



Perform the following local-change to avoid agent termination:

Invoke the Activity-Clear-Status before exiting the Agent activity.

This feature is implemented in Pega Platform 8.2.4.

Published July 23, 2020 - Updated December 2, 2021

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