Support Article
AES with BigIP Address is not sending regular updates
SA-709
Summary
AES server cluster is behind an F5 BigIP load balancer. The monitored nodes are displaying as offline and no updates are shown for the monitored nodes.
Error Messages
The Monitored Node is offline
Root Cause
The root cause of this problem is in a third-party product integrated with PRPC.
Resolution
Because BigIP is on the same subnet, SNAT must be configured to allow the communication to work as expected. Please consult with BigIP documentation and support services.
Published March 21, 2016 - Updated December 2, 2021
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