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Support Article

AES case manager portal access



User is facing issue with accessing AES manager portal and getting requestor timeout whlie accessing portal.

Error Messages Unable to synchronize on requestor HFDFF7766704DDAACBCC57672DC0B33D4 within 120 seconds: (thisThread = http- (originally locked by = http- (finally locked by = http-

Steps to Reproduce

Access AES manager portal.

Root Cause

The root cause of this problem is defect/misconfiguration in the PRPC operating environment. There are  2.5 m records in 
pegaam_alert table which is taking time to load in AES Manager portal.


This issue is resolved through the following suggestions:

Add DB index.
Keep 1 week data in pegaam_alert and archive remaining.
Add more criteria to reports to minimize the resultset.
Changed the threshold and alerts


Published January 31, 2016 - Updated December 2, 2021

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