Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

AES case manager portal access

SA-2110

Summary



User is facing issue with accessing AES manager portal and getting requestor timeout whlie accessing portal.

Error Messages



com.pega.pegarules.pub.context.RequestorLockException
com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor HFDFF7766704DDAACBCC57672DC0B33D4 within 120 seconds: (thisThread = http-0.0.0.0-9999-294) (originally locked by = http-0.0.0.0-9999-18) (finally locked by = http-0.0.0.0-9999-18)

Steps to Reproduce



Access AES manager portal.


Root Cause



The root cause of this problem is defect/misconfiguration in the PRPC operating environment. There are  2.5 m records in 
pegaam_alert table which is taking time to load in AES Manager portal.

Resolution



This issue is resolved through the following suggestions:


Add DB index.
Keep 1 week data in pegaam_alert and archive remaining.
Add more criteria to reports to minimize the resultset.
Changed the threshold and alerts

 
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us