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Support Article

AES: Dashboard not show most of the information

SA-16966

Summary



When AES manager portal is launched, many errors appear in the log and the Projected Average Response time savings does not display.

Error Messages

com.ibm.db2.jcc.am.SqlSyntaxErrorException: Java stored procedure or user-defined function "DATA.PR_READ_FROM_STRE", specific name "SQL150304143347334" could not load Java class "/abcd012/abcd02/sqllib/fu", reason code "".. SQLCODE=-4304, SQLSTATE=42724, DRIVER=4.15.113


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules 
AES 7.1 was distributed with reports that require UDF (User Defined Functions) code to be present. 

Resolution



Install or upgrade to the new release
AES 7.1.7

 

Published January 31, 2016 - Updated December 2, 2021

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