Support Article

AES : Links in Alert emails not working

SA-37720

Summary



The Alert email sent from AES contains the internal URL and not the public URL. As a result the links do not work since this URL is not accessible for users because of firewall.

Error Messages



Not Applicable


Steps to Reproduce



Open the link in alert mail.


Root Cause



A defect or configuration issue in the operating environment.

The URL provided in emails is coming from class PegaAES-Data-AESSettings. There is a field in the record called AES Server URL which is set to the internal URL instead of the public URL.

Resolution



Perform the following local-change:

Administer application-level settings for AES using the PegaAES-Data-AESSettings instance named DefaultSettings. Add the production URL in the AES server URL field of class PegaAES-Data-AESSettings instance.

Published May 9, 2017 - Updated May 10, 2017

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