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Support Article

AES Node shows offline

SA-13061

Summary



Monitored node shows up offline on Autonomic Event Services (AES) enterprise health console.


Error Messages



Not Applicable.


Steps to Reproduce



There is no specific use case to reproduce this issue.


Root Cause



The root cause of this problem is a defect in customer application code/rules. Monitored node does not have the required prconfig.xml or DSS values for it to be monitored by AES.

Resolution



This issue is resolved through the following local-change: 

Add these entries in prconfig.xml:

       <env name="management/enabled" value="true" />
       <env name="management/interval" value="120" />
       <env name="management/notifications/appender" value="ALERT-AES-SOAP" />

or 

Add DSS in Pega-Engine codeset:

key = "prconfig/management/enabled/default" value="true"
key = "prconfig/management/interval/default" value="120"
key = "prconfig/management/notifications/appender/default" value="ALERT-AES-SOAP"

 

Published August 13, 2015 - Updated October 8, 2020

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