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Support Article

AES sends Node Unavailable notifications

SA-68566

Summary



User has upgraded to Autonomic Event Services (AES) 7.3 on Pega 7.4 monitoring production Pega 7.2 environments. Post this upgrade, AES sends Node Unavailable notifications while nodes are running correctly.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



This behavior is as per Pega product design.


Resolution



Here's the explanation for the reported behavior:

AES remote agents running in monitoring nodes send Health Message to AES every two minutes. If the agents are busy with other activities or with a large processing, Health Messages are not sent to AES. Hence, AES displays the Node Unavailable alert.



 

Published December 19, 2018 - Updated December 2, 2021

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