Support Article
AES sends Node Unavailable notifications
SA-68566
Summary
User has upgraded to Autonomic Event Services (AES) 7.3 on Pega 7.4 monitoring production Pega 7.2 environments. Post this upgrade, AES sends Node Unavailable notifications while nodes are running correctly.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
This behavior is as per Pega product design.
Resolution
Here's the explanation for the reported behavior:
AES remote agents running in monitoring nodes send Health Message to AES every two minutes. If the agents are busy with other activities or with a large processing, Health Messages are not sent to AES. Hence, AES displays the Node Unavailable alert.
Tags:
Published December 19, 2018 - Updated December 2, 2021
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