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Support Article

AES: Unable to find proper class for work object. PEGA0028

SA-41254

Summary



The following errors are found in AES 7.2 logs

Error Messages



2017-06-11 00:01:27,253 [.PegaWorkManager : 1] [ STANDARD] [ ] [ AES:07.14] (nner.PegaAES_Data_Alert.Action) ERROR - Unable to find proper class for work object. MsgID: PEGA0028


Steps to Reproduce

  • Trigger PEGA0028 alerts in monitored nodes
  • Observe logs generated by AES "Perform Critical Alert Analysis" agent


Root Cause



A defect in Pegasystems’ code or rules: Work items should be created for incoming PEGA0028 alerts in the "Operations" category. MemoryAccumulator is the correct class that should be used for that. Also critical event subscription to these alerts should work (trigger an email when such alert arrives) but this is not yet implement.

Resolution



The solution to the problem is planned to be included in a Pega AES 7.3 release.

Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

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