Support Article
AES71[Error] ExecuteGetIndexInfo: Error sending to connection
SA-12160
Summary
PRPC 7.1.7 and AES 7.1 is up and running. However, The below errors appears in AES71 server. The error can occurs on all the nodes.
2015-06-22 20:29:48,632 [fault (self-tuning)'] [ STANDARD] [ AES:07.10] (.PegaAES_Data_IndexInfo.Action) ERROR - ExecuteGetIndexInfo: Error sending to connection. Please check connection in node: e475078bac29131204b08cb2d831ee38 Conn: http://xxxx.yyyy.zzz:qqqq/prweb/PRSOAPServlet
The following AES71 HFixes have been installed:
-HFIX-22561.jar
-HFix-9476.jar
-HFix-9623.jar
-PegaAESDataUtilityObject.zip
This is not a connection issue as the AES Server is able to retrieve the data from the monitored node.
Error Messages
2015-06-22 20:29:48,632 [fault (self-tuning)'] [ STANDARD] [ AES:07.10] (.PegaAES_Data_IndexInfo.Action) ERROR - ExecuteGetIndexInfo: Error sending to connection. Please check connection in node: e475078bac29131204b08cb2d831ee38 Conn: http://xxxx.yyyy.zzz:qqqq/prweb/PRSOAPServlet
Steps to Reproduce
Configure a monitored node against a AES7.1 server.
Root Cause
The error is generated from RULE-OBJ-ACTIVITY PEGAAES-DATA-INDEXINFO EXECUTEGETINDEXINFO at step 5. This step should be conditional and only be called when there is a SOAP connection problem. However, because of the JUMP condition at step 4 has been incorrectly implemented, step 5 will always be called even if a valid connection has been established.
Resolution
Install SE-23082.jar
Published December 22, 2015 - Updated December 2, 2021
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