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Support Article

After payment,Payment mode shown as New instead of Resolved-Paid

SA-18993

Summary



PCI7.12 on Pega 7.2: After payment,Payment mode shown as New instead of Resolved-Paid.


Error Messages



Not Applicable.


Steps to Reproduce



1) Login to designer studio  Open case manager portal.
2) Create a Personal auto FNOL.
2) Open the Claim file created.
3) Click 'Enter Negligence Details' Link, enter Negligence percentages and submit them.
4) Click 'Collision link'.
5) Open Actions menu and select 'Make Payment' Link.
6) Enter payment mode and other required details. Click on Make payment button.
7) Click on Financial tab.
8) Verify the 'Claim Payments' section.

Payment status is shown as 'New' for the payment made instead of 'Resolved-Paid'.



Root Cause


New Bug in Release.

 

Resolution



Apply hotfix  PCI_7.12_Pega7.2_HFix_25621.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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