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Support Article

After Upgrade of WorkArea to Dynamic Container error occured

SA-23332

Summary



When auto upgrading WorkArea control in a section, it is getting upgraded to a tabbed layout containing two tabs (My Cases and reports). An error occurred when clicked on Reports tab in Portal.

Error Messages



Cannot render Section

Steps to Reproduce



1. Auto upgrade a section containing WorkArea control. It will upgrade to a Tabbed layout containing two tabs: My Cases and Reports.
2. Launch the portal Case Worker.
3. Click Reports tab.

Root Cause



A software use or operation error:
"My Cases" tab FlowAction is in class Data-Admin-. "Reports" tab section is in class Data-Portal. When "My Cases" tab is referred from Data-Admin- then pyDisplayHarness context is on Data-Admin- and it could not switch the context to fetch the sections from Data-Portal. Hence, the error occurs.

Resolution



Perform the following local-change:
Save As all rules involved in the scenario from Data-Admin- to Data-Portal.
Suggest Edit

Published May 21, 2016 - Updated October 8, 2020

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