after V+Dxfr, simple transfers/Consult are behaving like V+Dxfrs
SummaryWhen CSR1 do V+Dxfr to CSR2 and CSR2 transfers(simple warm/blind or Consult or Conference) back to CSR1, It behaves as if CSR2 doing a V+Dxfr to CSR1
Error MessagesNot Applicable
Steps to Reproduce
- Place an incoming call to csr1.
- Do V+Dxfr to CSR2.
- CSR2 should transfer(Simple warm/blind) to CSR1 back.
- You will notice it behaving as V+D xfers.
Plain transfer behaving as VDT after a VDT. The user data being stored in Cisco/Genesys middleware which is getting carried with following requests.
Modfiy PegaAppData to send UNSPECIFIED for userCPMInteractionID and clear the data in ProcessCallEvent activity.
Published March 9, 2017 - Updated March 10, 2017