Support Article

after V+Dxfr, simple transfers/Consult are behaving like V+Dxfrs

SA-34767

Summary



When CSR1 do V+Dxfr to CSR2 and CSR2 transfers(simple warm/blind or Consult or Conference) back to CSR1, It behaves as if CSR2 doing a V+Dxfr to CSR1


Error Messages



Not Applicable


Steps to Reproduce

  1. Place an incoming call to csr1.
  2. Do V+Dxfr to CSR2.
  3. CSR2 should transfer(Simple warm/blind) to CSR1 back.
  4. You will notice it behaving as V+D xfers.


Root Cause



Plain transfer behaving as VDT after a VDT. The user data being stored in Cisco/Genesys middleware which is getting carried with following requests.

Resolution



Apply HFix-32773
Modfiy PegaAppData to send UNSPECIFIED for userCPMInteractionID and clear the data in ProcessCallEvent activity.

Published March 9, 2017 - Updated March 10, 2017

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