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Support Article

Agent activity is disabled in Production environment

SA-86479

Summary

Agent activity causes NoClassDefFoundError and is disabled in the Production environment. User must re-enable the agent in the System Management Application (SMA) to proceed further. The issue is intermittent. 


Error Messages

Agent activity queue number [2] disabled due to execution errors ErrorMsg:pega/pegarules/data/internal/store/RetryContext$ExceptionForDatabase


Steps to Reproduce

Unknown


Root Cause



A defect in Pegasystems’ code or rules. The class is not preloaded. 

Resolution



Perform the following local-change:
Add the below setting to the prcofig file:

<env name="initialization/preloadenginejars" value="prprivate.jar" />



 

Published September 6, 2019 - Updated October 8, 2020

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