SA-42419

Summary

It is observed that some agents are taking much longer time to run, progressively increasing since system restarts. Found that, in the node where agents are running, the System Cleaner agent was stopped with the exception:

"2017-08-03 20:00:11,527 [ PegaRULES-Batch-2] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.async.AgentQueue) ERROR - runEnd(): Code-.SystemCleaner; true @ 0: Unable to reschedule agent due to computation errors. Invalid delay interval: -11275".

Several PDN articles say that this comes when the System Cleaner agent is scheduled to run at mid night and the resolution was to schedule to 12:05, but in this case the System Cleaner agent is scheduled at 7 PM, so not sure why this error occurred.

Error Messages

2017-08-03 20:00:11,527 [ PegaRULES-Batch-2] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.async.AgentQueue) ERROR - runEnd(): Code-.SystemCleaner; true @ 0: Unable to reschedule agent due to computation errors. Invalid delay interval: -11275

Steps to Reproduce

Not applicable

Root Cause

Opened the Agent Schedule schedule for the System Cleaner agent. Clicked the Advanced button. The popup windown showed that the agent is configured as Recurring for Every 0 Days.

Resolution

Update the Agent Schedule to Every 1 Days and save.
Review the Agent Schedule for every node.to see if there are any further mis-configurations.