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Support Article

Agent gets disabled and does not run



Agent is not getting executed as it is getting disabled.

Error Messages

Unable to execute agent:GCMSFW #3:AIG-FW-GCMSFW-Work-GCS.GenerateEXTNLTRNotificationCannot obtain a lock on instance AIG-NAM-GCMS-WORK GCS-QA-16579,as Requestor HBB4JAAS16MONEGGUQX2C7ZVQ2K4I5RWZA already has the lock

Steps to Reproduce


Root Cause

A defect in Pegasystems’ code or rules. 


This issue is scheduled to be addressed in a future patch release.

Use the Activity-Clear-Status method after the exception is filed in stepStatusFail.


Published December 2, 2021

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