Support Article
Agent gets disabled and does not run
SA-85954
Summary
Agent is not getting executed as it is getting disabled.
Error Messages
Unable to execute agent:GCMSFW #3:AIG-FW-GCMSFW-Work-GCS.GenerateEXTNLTRNotificationCannot obtain a lock on instance AIG-NAM-GCMS-WORK GCS-QA-16579,as Requestor HBB4JAAS16MONEGGUQX2C7ZVQ2K4I5RWZA already has the lock
Steps to Reproduce
Unknown
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
This issue is scheduled to be addressed in a future patch release.
Alternatively,
Use the Activity-Clear-Status method after the exception is filed in stepStatusFail.
Published December 2, 2021
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