Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Agent Issue: Next Run TimeStamp blank and not running

SA-38956

Summary



An null pointer exception occurred during the processing of an advanced agent. This prevented the agent from completing its processing and it was not rescheduled.


Error Messages



ERROR - com.ibm.ejs.container.UnknownLocalException: nested exception is: java.lang.NullPointerException

[5/27/17 15:15:01:098 CDT] 00000263 LocalExceptio E CNTR0020E: EJB threw an unexpected (non-declared)
exception during invocation of method "invokeEngine" on bean "BeanId(prpc_j2ee14_ws#prbeans.jar#EngineBMT, null)".
Exception data: java.lang.NullPointerException
at com.pega.pegarules.session.internal.async.AgentQueue.handleProblem(AgentQueue.java:1074)
at com.pega.pegarules.session.internal.async.AgentQueue.runEnd(AgentQueue.java:927)
at com.pega.pegarules.session.internal.async.AgentQueue.runEnd(AgentQueue.java:887)


Steps to Reproduce



Run an advanced agent.


Root Cause



An issue in the custom application code or rules where a null pointer check was omitted.

Resolution



Apply HFix-25283.
Suggest Edit

Published July 21, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us