Support Article

Agent Issue: Next Run TimeStamp blank and not running

SA-38956

Summary



An null pointer exception occurred during the processing of an advanced agent. This prevented the agent from completing its processing and it was not rescheduled.


Error Messages



ERROR - com.ibm.ejs.container.UnknownLocalException: nested exception is: java.lang.NullPointerException

[5/27/17 15:15:01:098 CDT] 00000263 LocalExceptio E CNTR0020E: EJB threw an unexpected (non-declared)
exception during invocation of method "invokeEngine" on bean "BeanId(prpc_j2ee14_ws#prbeans.jar#EngineBMT, null)".
Exception data: java.lang.NullPointerException
at com.pega.pegarules.session.internal.async.AgentQueue.handleProblem(AgentQueue.java:1074)
at com.pega.pegarules.session.internal.async.AgentQueue.runEnd(AgentQueue.java:927)
at com.pega.pegarules.session.internal.async.AgentQueue.runEnd(AgentQueue.java:887)


Steps to Reproduce



Run an advanced agent.


Root Cause



An issue in the custom application code or rules where a null pointer check was omitted.

Resolution



Apply HFix-25283.

Published June 5, 2017 - Updated July 21, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.