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Support Article

Agent Not Behaving Properly

SA-21291

Summary



Agent is going down if large workload (appx 1000-2000) WO are to be processed.


Error Messages

Not Applicable

Steps to Reproduce



1. Create Standard Agent 
2. Schedule it to every 30 sec
3. Load test with many WO
4. Agent functionality is not achieved.

Root Cause



An issue in the custom application code or rules: MaxRecords value is blank in agent Configuration. System picks all queue items when Max records value is balnk. When load is very high agent might be takigng more time to process all queue items.

Resolution



Perform the following local-change: Specify MaxRecords value in Agent Configuration.
Suggest Edit

Published March 24, 2016 - Updated October 8, 2020

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