Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Agent Not Behaving Properly



Agent is going down if large workload (appx 1000-2000) WO are to be processed.

Error Messages

Not Applicable

Steps to Reproduce

1. Create Standard Agent 
2. Schedule it to every 30 sec
3. Load test with many WO
4. Agent functionality is not achieved.

Root Cause

An issue in the custom application code or rules: MaxRecords value is blank in agent Configuration. System picks all queue items when Max records value is balnk. When load is very high agent might be takigng more time to process all queue items.


Perform the following local-change: Specify MaxRecords value in Agent Configuration.
Suggest Edit

Published March 24, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us