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Support Article

Agent is not picking up items from custom queue class



An agent is configured to process items from a custom queue class. When the agent runs it is not finding any items to process.

Error Messages

Not Applicable

Steps to Reproduce

Create an agent to process items items from a custom queue class.

Root Cause

The agent activity was in the work class and not the custom queue class.


Move the agent activity to the custom queue class.


Published August 14, 2016 - Updated October 8, 2020

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