Agent queue items not visible after upgrade to Pega 7.22
SummaryAfter the upgrade user is not able to see the queue instance in the App explorer anymore. (All of the System-Queue instances are not visible).
For some of the queue items,the queue instances are not visible.
User requires porting of HFix-30478.
Related bug item is BUG-273903 which was fixed only in Pega 7.3
Error MessagesNot Applicable
Steps to ReproduceNot Applicable
Root CauseA defect in Pegasystems’ code or rules.As there are no pyInstanceList Report definition defined in System-Queue-ServiceLevel class, the instance is picked from @baseclass.
As the columns used in baseclass version are unoptimized for System-Queue-ServiceLevel class, the columns are getting removed from the query.
Hence no data is shown.
The current logic in '@baseclass!pxGetClassKeyNameCaption' sets the 'keyNameCaption' parameter based on pyKeyCaption.
Since the key caption is empty for 'System-Queue-ServiceLevel' class, the Instance list not fetched properly.
Modified the activity '@baseclass!pxGetClassKeyNameCaption' Step-4 to use pyKeyName as caption for constructing 'keyNameCaption' parameter if caption is empty.
Published June 1, 2017 - Updated June 14, 2017