Support Article

Agent queue items not visible after upgrade to Pega 7.22



After the upgrade user is not able to see the queue instance in the App explorer anymore. (All of the System-Queue instances are not visible).

For some of the queue items,the queue instances are not visible.

User requires porting of HFix-30478.

Related bug item is BUG-273903 which was fixed only in Pega 7.3

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

A defect in Pegasystems’ code or rules.

As there are no pyInstanceList Report definition defined in System-Queue-ServiceLevel class, the instance is picked from @baseclass.

As the columns used in baseclass version are unoptimized for System-Queue-ServiceLevel class, the columns are getting removed from the query.

Hence no data is shown.

Changes made:

The current logic in '@baseclass!pxGetClassKeyNameCaption' sets the 'keyNameCaption' parameter based on pyKeyCaption.

Since the key caption is empty for 'System-Queue-ServiceLevel' class, the Instance list not fetched properly.

​ Modified the activity '@baseclass!pxGetClassKeyNameCaption' Step-4 to use pyKeyName as caption for constructing 'keyNameCaption' parameter if caption is empty.


Apply HFix-34630.

Published June 1, 2017 - Updated June 14, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.