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Support Article

Agent schedule does not get updated with access group

SA-13555
 

Summary



After updating the access group in an agent rule along with deploying the changes to another environment, the agent schedule instance still contains the old access group.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Update the access group of an existing agent with a new access group.
  2. Create a product file and deploy the changes to another environment.
  3. Check the agent schedule instance.


Root Cause



The master agent will override the Rule-Agent-Queue instance (agent rule) with the Data-Agent-Queue instance (agent schedule). 

Resolution



When deploying agent rule changes to another environment, one must delete the agent schedule first or modify the agent schedule manually.
 

Tags:

Pega Platform Pega Platform 7.1.6 Case Management

Published August 28, 2015 - Updated October 8, 2020

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