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Support Article

Agent Scheduler does not reflect the changes made in agent

SA-80778

Summary



Changes in the agents do not reflect in the Agent scheduler after deploying the agent. 


Error Messages



Not Applicable.


Steps to Reproduce

  1. Deploy the Agent rule with changes in the time or frequency
  2. Restart the service
  3. Check the System Management Application (SMA) for the agent with the changed time or frequency. Changes do not reflect


Root Cause



A software use or operation error.

Resolution



Perform the following local-change:
  1. Manually delete the agent schedules
  2. Modify the agents to reflect the changes made to the agents

For more information, refer to the below article:

https://community.pega.com/support/support-articles/agent-schedule-not-refreshed-after-agent-rule-update



 

Published August 19, 2019 - Updated October 8, 2020

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