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Support Article

Agent skipped schedule on one day



We faced an issue where an agent skipped one day in its schedule after a restart.

This has happened on a couple of occasions, it appears to happen when the schedule is updated from machine in a different time zone close to midnight.

Error Messages

Not Applicable

Steps to Reproduce

  1. Require server and client to be in different timezones, for example: MST and EST.
  2. Create a weekly agent run time to run at 4:30am MST.
  3. At 11:30pm change the schedule or restart from the EST machine.
  4. Next run time misses one day.

Root Cause

There was a defect in the weekly pattern next run time calculation when crossing timezones.


Apply HFix-31340.

Published February 22, 2017 - Updated October 8, 2020

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