Agent slow response issue in production
SummaryIn an application, a claim is picked up by a custom agent and handed over to a batch requestor to start processing.
The batch requestor creates the cases and processes it through to resolution.
This usually takes a short period of time, but sporadically some cases takes a very long time to process. When it eventually completes, it completes correctly with no errors seen.
Error MessagesNot applicable
Steps to ReproduceQueue a large number of claims for the custom agent.
Root CauseAn issue in the custom application code or rules where a null value was passed into a report definition, resulting in an entire, large, database table being queried.
ResolutionPerform the following local-change step:
Adjust the values being passed to the report definition to avoid null values.
Published January 6, 2017 - Updated January 13, 2017