Support Article

Agent slow response issue in production



In an application, a claim is picked up by a custom agent and handed over to a batch requestor to start processing.

The batch requestor creates the cases and processes it through to resolution.  

This usually takes a short period of time, but sporadically some cases takes a very long time to process.  When it eventually completes, it completes correctly with no errors seen.

Error Messages

Not applicable

Steps to Reproduce

Queue a large number of claims for the custom agent.

Root Cause

An issue in the custom application code or rules where a null value was passed into a report definition, resulting in an entire, large, database table being queried.


Perform the following local-change step:  

​Adjust the values being passed to the report definition to avoid null values.

Published January 6, 2017 - Updated January 13, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.