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Support Article

Agent trigger is not working as expected



A developer has defined an instance of RULE-AGENT-QUEUE, and started the agent from the System Management Application (SMA).  However, after starting the agent, no processing is observed.

Error Messages

No errors are found in the Pega Logfile; no error messages are displayed on screen.

Steps to Reproduce

To reproduce this issue:

1) Create a new instance of RULE-AGENT-QUEUE.  Configure the desired agent parameters.
2) At the SMA, ensure that the new agent appears; if not already started, start the Agent.
3) Confirm that the agent appears to run in the SMA
4) Observe the error condition: the agent does not appear to perform an processing.

Root Cause

User created an agent with mode as Standard and interval as 900 seconds and expected it to trigger agent activity every 900 seconds (15 mins).
As the mode is Standard, it will trigger the activity only when System-Queue- instances are created using QueueForAgent method.


Change the Agent mode to Advanced. This will ensure that agent triggers the activity for every 900 seconds.

Published January 31, 2016 - Updated October 8, 2020

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