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Support Article

Agentbulkprocessing agent is not running in production

SA-21798

Summary



User complained that the Agentbulkprocessing agent is not running in production environment.
User has tried to restart it from System Management Application (SMA) but still it is not running and there is exception as well.


Error Messages



Exception at 20151117T180710.151 GMT: com.pega.pegarules.pub.database.ConnectionException: There was a problem getting a list: code: 17410 SQLState: 08000 Message: No more data to read from socket From: (BF243DAC7C48374142A63E62A296E614C) SQL: select pyAssignmentStatus as "pyAssignmentStatus" , pzInsKey as "pzInsKey" , pxRefQueueKey as "pxRefQueueKey" , pxObjClass as "pxObjClass" from pr_assign where pyAssignmentStatus = ? and pxObjClass = ? order by pxRefQueueKey , pzInsKey SQL Inserts: <IN PROCESS> <Assign-Schedule-InterimResults> Caused by SQL Problems. Problem #1, SQLState 08000, Error code 17410: java.sql.SQLRecoverableException: No more data to read from socket at

Steps to Reproduce



 Start the agent bulk processing from SMA.  It shows above exception.

Root Cause



The issue had happened when the agent is running on all nodes.


Resolution



To fix this issue, go to ASSIGN-SCHEDULE-FUTURE class and then just see the instances for this class.

Notice the instance "ASSIGN-SCHEDULE-FUTURE **Timestamps** GMT!6155375D1541CD556ED6553CD9E2CABF"

Delete this instance and then try to start the agent.

Also note that it is a best practice not to run agentbulkprocessing on multiple node. It is better to run it in single node. 

 

Published May 14, 2016 - Updated October 8, 2020

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