Support Article

Agents getting stuck affecting Segment execution



DeferredSegment Agent periodically does not finish assignments and causes a failure to execute in other Segments.

Error Messages

Not Applicable.

Steps to Reproduce

Run campaigns and the Agents are getting stuck randomly.

Root Cause

System Pulse and other Agents are getting stuck so the synchronization is failing across all the nodes. Increasing the Agent thread pool size would ensure that the multiple threads, if spawned can run in-parallel.


Set prconfig configuration agent or threshold to 50.

Published July 8, 2016 - Updated August 23, 2017

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