Support Article
Agents getting stuck affecting Segment execution
SA-25429
Summary
DeferredSegment Agent periodically does not finish assignments and causes a failure to execute in other Segments.Error Messages
Not Applicable.Steps to Reproduce
Run campaigns and the Agents are getting stuck randomly.Root Cause
System Pulse and other Agents are getting stuck so the synchronization is failing across all the nodes. Increasing the Agent thread pool size would ensure that the multiple threads, if spawned can run in-parallel.Resolution
Set prconfig configuration agent or threshold to 50.
Published August 23, 2017 - Updated December 2, 2021
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