Support Article

Agents getting stuck affecting Segment execution

SA-25429

Summary



DeferredSegment Agent periodically does not finish assignments and causes a failure to execute in other Segments.

Error Messages



Not Applicable.

Steps to Reproduce



Run campaigns and the Agents are getting stuck randomly.

Root Cause



System Pulse and other Agents are getting stuck so the synchronization is failing across all the nodes. Increasing the Agent thread pool size would ensure that the multiple threads, if spawned can run in-parallel.

Resolution



Set prconfig configuration agent or threshold to 50.

Published July 8, 2016 - Updated August 23, 2017

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