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Support Article

Agents performing multi-threaded batch process not running

SA-41581

Summary



In an environment with 20 agents to perform parallel multi-thread batch processing, only 5 agents run at once. Queues for those 5 agents must empty before the other agents will begin processing.


Error Messages



Not Applicable


Steps to Reproduce



1. Create 20 standard agents
2. run all of them via SMA
3. Only 5 agents run


Root Cause



A defect or configuration issue in the operating environment

The Work Manager in the application server has 5 threads by default.
This limits the number of concurrent agents that can run.


Resolution



Make the following change to the operating environment:

Increase the value of the Work Manager threads to accommodate the number of concurrent agents desired.

Suggest Edit

Published August 26, 2017 - Updated October 8, 2020

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