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Support Article

Alert BrowserInt Alert UI unpaints after display in AES



After selecting BrowsInt from the dashboard, details are displayed and then it disappears, leaving a blank pane.  Autonomic Event Services (AES) - Dashboard - Alert BrowserInt Alert UI unpaints after display.

The UI shows up but quickly unpaints and the screen is blank.

Error Messages

Not Applicable. 

Steps to Reproduce

  1. Login to AES as AESManager. 
  2. Click Dashboard. 
  3. Click one the BroswerInt links under the Alerts Action Items. 
The UI shows up but quickly unpaints and the screen is blank

Root Cause

This is an issue with the Harness AESManagerPortalContainer and SetAESPages section inlcude in AESUserPortalContainer Harness.


Perform the following local-change steps:

1. Do a Save as of  “AESManagerPortalContainer” harness into custom rule set and change the Panel Set to Screen Layout.
 a: Open Data-Portal > AESManagerPortalContainer harness
 b: From Layout menu, Drag and drop 'Screen Layout' onto the existing 'PanelSet'
 c: An alert dialog shows up asking for confirmation.
 d: On clicking OK, A modal dialog shows up and we need to choose appropriate type based on the actual panelset layout(in our case we need to choose 'Header').
 e: And on click of OK, System will automatically move items of the PanelSet to the new Screen Layout
2. Do a Save as of  “AESUserPortalContainer” section into custom ruleset by adding visible when .pxBuildName != .pxBuildName on SetAESPages section include. This is to avoid space consumed by non-auto generated section. And Checked the Run visibility condition on Client.


Published February 29, 2016 - Updated December 2, 2021

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