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Support Article

Alerts do not refresh on portal



When monitoring the Messages and Alerts widget, it does not auto-refresh as expected to capture messages or alerts posted by others.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in using cpmhcsysadmin, and open another new session with cpmhcmgr.
  2. Using the developer portal session, launch the portal for cpmhcsysadmin.
  3. Ensure that cpmhcmgr user has the Alerts widget visible.
  4. Create an alert message valid for today with the cpmhcsysadmin account visible for [email protected], which cpmhcmgr is part of.
  5. Monitor the cpmhcmgr account to see if the alerts get refreshed within 120 seconds.

Root Cause

A defect in Pegasystems’ code or rules:
The alert's auto-refresh gadget setting is implemented in minutes and not in seconds. Also, user service updates are required for this functionality to work with the updated interaction portals.


Apply HFix-28267.
Suggest Edit

Published July 2, 2016 - Updated December 2, 2021

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