Support Article
Alignment Issue For 4850- InstallmentBillingDispute
SA-7127
Summary
Developer is generating PDF documents for the correspondences for Reason Codes 4831, 4850 and 4853.
However, in PDF documents, misalignment of the content is noticed. This makes it difficult to read the documents.
Error Messages
Not Applicable.
Steps to Reproduce
Not Applicable.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
While creating the PDF from HTMLToPDF passing the HTML , there was allingmnet issue.
Where as when doing just preview of HTMl or opening HTML in browser it worked fine.
The rootcause was that the HTML was not having ending tags for TD ...Thus updated 4850- InstallmentBillingDispute
Fixed HTML Mark up in below Correspondence (Corr) Rules
RULE-OBJ-CORR PEGACARD-SD-DISPUTE-MC- EXPBILLINGFORMFOR4831!MAIL
RULE-OBJ-CORR PEGACARD-SD-DISPUTE-MC- INSTALLMENTBILLINGDISPUTE!MAIL
RULE-OBJ-CORR PEGACARD-SD-DISPUTE-MC- EBDDEFECTIVENOTASDESCRIBED!MAIL
RULE-OBJ-CORR PEGACARD-SD-DISPUTE-MC- EBDRESOLUTIONPROCESSFORM!MAIL
Resolution
HFix-21110 resolves this.
Published January 31, 2016 - Updated October 8, 2020
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