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Support Article

Alignment issue in PDF for Reason Codes 4831, 4850 and 4853

SA-7006

Summary



Developer is generating PDF documents for the correspondences for Reason Codes 4831, 4850 and 4853.
However, in PDF documents, misalignment of the content is observed. This is making the business users difficult to read the documents


Error Messages



Not Applicable.

Steps to Reproduce



Use HTMLToPDF activity to generate PDF by passing the HTML with respect to 4831-EXPBillingFormFor4831.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 
The HTML rule was having missing tags like TD and thus allignment was incorrect.


Fixed HTML Mark up in below Correspondence (Corr) Rules:

RULE-OBJ-CORR PEGACARD-SD-DISPUTE-MC- EXPBILLINGFORMFOR4831!MAIL
RULE-OBJ-CORR PEGACARD-SD-DISPUTE-MC- INSTALLMENTBILLINGDISPUTE!MAIL
RULE-OBJ-CORR PEGACARD-SD-DISPUTE-MC- EBDDEFECTIVENOTASDESCRIBED!MAIL
RULE-OBJ-CORR PEGACARD-SD-DISPUTE-MC- EBDRESOLUTIONPROCESSFORM!MAIL


Resolution



Hfix-21110 resolves this.
 

Published January 31, 2016 - Updated October 8, 2020

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