Support Article
All agents do not display on Agents landing page post upgrading
SA-105317
Summary
A few agents do not display on the Agents landing page in Admin studio post upgrading Pega 7.4 to Pega 8.3.2.
Error Messages
Not Applicable
Steps to Reproduce
- Launch the Agents landing page on Admin studio
- Verify the agents
Root Cause
This behavior is as per the Pega product design.
Resolution
The Agents landing page in Admin studio on Pega 8.3.2 is similar to that of Pega 7.4 but does not display the disabled agents. The agent schedules take precedence over the agent rules. Hence, the agents which are enabled in the agent schedule display on the Agents landing page.
Published December 2, 2021
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