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Support Article

All Content search does not work



After restarting a cluster and attempting to reindex it, the reindex fails. The FTSIncrementalIndexer agent does not run and an error occurs. The 'All Content' search does not work in this environment.

Error Messages

Rule Index File Unavailable Or Corrupted

[PegaRULES-Batch-88] [STANDARD] [ ] [ STAT:01.11.01] ( ERROR pega - Caught exception while performing bulk indexing java.lang.NoSuchMethodError:; at at org.elasticsearch.common.xcontent.json.JsonXContentGenerator.close(

Steps to Reproduce

Initiate a re-index of the cluster from a data store.

Root Cause

A defect or configuration issue in the operating environment .

The twilio JAR file that was present in the environment had twilio dependencies which included the jackson-core 2.8.x which was incompatible with jackson-smile. This caused issues with the elasticsearch indexing. As a result, error occurred when indexing was attempted from the Search Index landing page.


Perform the following local-change:
  1. Run the following query in the database,

    update <rulesuser>.pr_engineclasses set pzcodeset='customer-nouse' where pzjar='twilio-7.21.5-jar-with-dependencies.jar';
  2. Restart the application server.

Published May 1, 2019 - Updated October 8, 2020

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