Support Article
All tabs on the Decisioning landing page are disabled
SA-82066
Summary
All tabs on the Decisioning landing page are disabled.
Error Messages
[http-apr-8080-exec-4] [STANDARD] [ ] [PegaRULES:8] (prpc.service.ServiceManager) ERROR ip|ip|Rest|monitor|pingService|pingdf911f0151f9ef021d410b4be5060972|AU9SR3NCG8NWUU3K5YO82JF66JEYDE3PEA - Unexpected exception while bootstrapping service StreamServer
java.lang.IllegalStateException: There is no configuration for service StreamServer
at com.pega.dsm.dnode.api.prpc.service.ServiceManager.getServiceHierarchyOfType(ServiceManager.java:409) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.api.prpc.service.ServiceManager.seriallyBootstrapServicesOfType(ServiceManager.java:388) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.api.prpc.service.ServiceManager.access$600(ServiceManager.java:77) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.api.prpc.service.ServiceManager$8.run(ServiceManager.java:365) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.api.prpc.service.ServiceManager$8.run(ServiceManager.java:362) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.util.PrpcRunnable.execute(PrpcRunnable.java:52) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.impl.prpc.service.ServiceHelper.executeInPrpcContextInternal(ServiceHelper.java:244) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.impl.prpc.service.ServiceHelper.executeInPrpcContext(ServiceHelper.java:103) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.api.prpc.service.ServiceManager.seriallyBootstrapServicesOfType(ServiceManager.java:362) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.api.prpc.service.ServiceManager.getService(ServiceManager.java:673) ~[d-node-8.1.1-247.jar:?]
at com.pega.dsm.dnode.api.prpc.service.ServiceManager.getService(ServiceManager.java:690) ~[d-node-8.1.1-247.jar:?]
at com.pegarules.generated.activity.ra_action_pzgethealthstatus_ab31dbf74be0a757aa88c24cf96a9231$1StreamStatusUpdater.checkStreamServiceAndUpdateResults(ra_action_pzgethealthstatus_ab31dbf74be0a757aa88c24cf96a9231.java:297) ~[?:?]
at com.pegarules.generated.activity.ra_action_pzgethealthstatus_ab31dbf74be0a757aa88c24cf96a9231.step2_circum0(ra_action_pzgethealthstatus_ab31dbf74be0a757aa88c24cf96a9231.java:345) ~[?:?]
at com.pegarules.generated.activity.ra_action_pzgethealthstatus_ab31dbf74be0a757aa88c24cf96a9231.perform(ra_action_pzgethealthstatus_ab31dbf74be0a757aa88c24cf96a9231.java:87) ~[?:?]
Steps to Reproduce
Unknown
Root Cause
All DATA-DECISION-SERVICE instances were deleted in the pr_data table.
Resolution
Re-insert all the missing DATA-DECISION-SERVICE instances to the pr_data table from the same table from a different database instance (there must be 10 rows).
Published October 22, 2019 - Updated December 2, 2021
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