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Support Article

Alternate flow actions work incorrectly for Intent tasks



Pega 7.4 Customer Service (CS) is upgraded to Pega 8.3 CS.
Post the upgrade, the Alternate flow actions work incorrectly for Intent tasks. The flow action is invoked with the incorrect thread context and the entire Interaction refreshes.

Error Messages

Flow action not found

Steps to Reproduce

  1. Launch an Interaction.
  2. Open a Service Case.
  3. From the Service Case, select an Alternate flow action.

Root Cause

An issue in the custom application code or rules.
The pyWorkActionsPerform rule did not invoke the same code as the out-of-the-box version. The pyMenuFlag was also set to false for the application. Hence, the older Menu controls were used. This resulted in the refresh of the entire Interaction screen.


Perform the following local-change:

Update the custom version of the pyWorkActionsPerform to include the changes made in the out-of-the-box rule.

To update the Menu controls, perform the below steps:
  1. Open the HTML5 Readiness page (Configure > User Interface > Application readiness > HTML5).
  2. Click 'Upgrade 'Show Menu'' on the UI Elements tab.

Published March 25, 2020 - Updated December 2, 2021

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