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Ambiguity in questions for untimely MasterCard cases



"Alert: Reason Code Untimely" flow action of a MasterCard transaction has "Please examine the Dispute and select an option to continue processing" instruction. The options are presented by a "Yes/No" radio button. There is no indication what "Yes" or "No" precisely does.

Error Messages

Not Applicable

Steps to Reproduce

Create a MasterCard dispute with Central Processing Date (CPD) more than 120 days.

Root Cause

The issue is lack of clarity in the out-of-the-box description of the options provided.


Apply HFix-27319 for Smart Dispute.

Published May 25, 2016 - Updated December 2, 2021

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